The warranty terms and conditions of all electronic surveillance system equipment such as CCTV cameras, video recorders, and the guarantor switch are as follows:

Warranty period:

The warranty period for CCTV cameras and other sponsored equipment depends on its type, which is calculated from the time of purchase. If the failure is within the warranty period and the troubleshooting or repair of the product requires more time, the defective product will be replaced with a new product. If the model of the defective device is not available or its sale has ended, other models similar to the same product will be offered to the customer, and if there is a price difference, the difference must be paid.

Warranty range:

Before using the product, make sure that the purchased device is sealed.

1- The occurrence of any spontaneous problem in the electrical board of the devices, which includes the failure of any of the parts to work properly, such as the failure of imaging or the failure of ports such as HDMI, USB, etc.

2- The occurrence of a problem in the lens of the cameras so that the output image does not have a proper output due to the occurrence of a problem with the lens or blur…

3- The occurrence of a problem in the processor of CCTV cameras so that it does not display the correct image.

4- There is a problem with the IR night vision of CCTV cameras so their night vision is disabled or does not work properly.

5- Any problems and defects that have arisen by themselves (impact, fire, or fluctuations)

The conditions of sending the product to warranty

The defects of the device must be fully specified by the sender and attached to the device. (If this item is not followed, we will not accept the device). Otherwise, contact with the after-sales support service should be made so that the expert force can be present at the place and take delivery of the product for examination. The sent devices must be clean and free of any kind of contamination, along with the product label.

Items not included in the warranty:

1- Distorting or removing the serial number from the device or the serial number of the device not matching the original serial number will invalidate the warranty.

2- Problems caused by electrical disturbances. (These items can be recognized by technical experts)

3- Problems caused by fire and other such unexpected events.

4- Problems caused by hitting devices

5- The sponsor brand is not responsible for the information stored on hard drives and external memory.

6- The device has been previously moved, installed, repaired, or manipulated by people other than the experts of the warranty department of the Kafeel brand.

7-Injuries caused by impact and breakage, transportation, contact or penetration of water and humidity, chemicals, electrical fluctuations, wrong connection of the device to other devices

(Video surveillance equipment, especially when cameras are installed in outdoor environments, is highly sensitive to inductive current and electric shocks. In addition to creating noise, reducing the quality of images, and disrupting monitoring, inductive current is one of the causes of port failure. Input and output and image recording circuit.
Therefore, the use of earth cable in video surveillance equipment is mandatory to minimize the above conditions.)

8- Inappropriate environmental conditions such as inappropriate temperature and severe dust, lightning, and natural disasters.

9- Injuries and losses caused by: falling, transportation, contact or penetration of liquids or chemicals, injuries caused by natural accidents such as lightning, flood, earthquake, storm, or improper maintenance of the device.

10-Using adapters, power sources, and cables for transmitting non-standard and low-quality images

11-(Firmware) software defects caused by updating and changing the device software

12- In case of repeated defects in the goods under warranty, the related goods will be replaced.

13- Any damage caused due to improper packaging at the time of shipment is the responsibility of the buyer and the company has no responsibility for it (especially hard drives).

14- The strong recommendation of the sponsor team is that before sending your device or issuing a remote access license, make sure to make a backup copy of your stored information. Because if the information is lost during the repair process, the sponsor will not accept any responsibility. We suggest that you keep your information away from the access of non-professionals. Also, you can raise your questions and problems in the field of using the software part of the device with technical support.

⚠️ It should be noted that the warranty services of the sponsor’s products are only approved by technical experts, and if these products are visited and repaired in other centers, they are excluded from the warranty conditions. To know about the after-sales service, call the numbers listed on the site.